checking out
After you've selected what you would like to purchase, and have added them to you shopping cart, click submit. You must fill out all of your personal information correctly, as this will affect whether or not your credit card will be accepted. Once your order has been processed, your invoice will be displayed. We recommend that you print this page. Your invoice will be your proof of having made a purchase. You will need your order number if you have a comment or inquiry about your order.
The safest and easiest way to purchase items @ finn+sootie is using our online payment service. All major credit cards are accepted safely and securely via PayPal through the order procedure process over the internet.
Customers are most welcomed to place orders using a number of other options in addition to PayPal:
by post: we now have an ORDER FORM online which you can print out then simply select what you would like, fill out the form and post to finn+sootie, 48 Cotham Road, Kew Vic 3101 with a cheque for the full amount. Please include postal charges. With all cheque orders there will be a clearance period of 3 working days.
by telephone: orders can be placed via telephone on 03 9855 2789, seven days a week. finn+sootie now accept credit card payments, cheque payments, COD and Direct Deposit via telephone.
by email: orders can be placed via email customerservice@finnandsootie.com.au for your safety, please do not include your credit card details through email.
byCOD: we can accept Cash On Delivery for our goods through Australia Post. Customers, however, incur all freight costs.
by direct deposit: if you would prefer to pay via direct deposit, please telephone or email finn+sootie with your order and deposits can be made to:
Bank: Commonwealth Bank of Australia
Account Name: finn+sootie
Account Number: 063 142 1027 7042
Kew Victoria 3101
express post charges
$7 express post anywhere in Australia for any 1 clothing item, all jewellery and or 1 set of collars + leads
$11.30 express post anywhere in Australia for more than 1 item
[express post delivered next working day with orders placed before 4:30pm]. Please do not hesitate calling us on 03 9855 2789 if you are unsure of freight charges.
customer service
For any questions regarding an order, please contact us via email: customerservice@finnandsootie.com.au or call us on 03 9855 2789.
return & exchange policy
If any finn+sootie website purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 7 days of receipt for a full merchandise exchange or credit. Please do not place a new order for the item(s) you would like in exchange. If you place a new order, your credit card will be charged for that order. Credits are valid for one year from the issue date and can be used for website or store purchases. We absolutely guarantee your satisfaction.
We encourage you to measure your pet as accurately as possible, as we allow one complimentary exchange per item. After one exchange, each exchange will incur a re-stocking, mail & handling fee of $11.30. Our apologies, but we do not issue refunds, cannot accept returns or exchanges for custom orders, and we cannot accept returns COD. We do not reimburse mailing charges.
Please mail unused item/s and packing receipt to the following address:
finn+sootie
48 cotham road
kew vic 3101
t 03 9855 2789
On the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we suggest you to send your return via Express Post for tracking purposes.
